Frequently Asked Questions

Standard delivery across India takes 5–7 business days from the date of dispatch. Metro cities like Delhi, Mumbai, Bangalore, Hyderabad, Chennai, and Kolkata typically receive orders within 3–5 business days.

Once your order is shipped you'll receive a tracking link via email and SMS.

Yes! We offer free standard shipping on all orders above ₹999. For orders below ₹999, a flat shipping fee of ₹100 applies.

We deliver across India including remote pin codes.

Absolutely. Once your order is dispatched (usually within 1–2 business days), you'll receive an email and SMS with a tracking link. You can also track your order via our logistics partner's website using the AWB number provided.

Yes, Cash on Delivery is available for orders up to ₹3,000 across most pin codes in India. COD availability is shown at checkout based on your delivery pin code.

Orders can be modified or cancelled within 12 hours of placing them, provided they have not yet been dispatched. Please contact us immediately at teddlycuddlecorner@gmail.com or call +91 96673 32802.

Once an order is dispatched, it cannot be cancelled — but you may initiate a return after delivery.

We offer a 7-day return window from the date of delivery. Items must be unused and in original condition, in original packaging with all tags intact, and accompanied by proof of purchase.

Email us at teddlycuddlecorner@gmail.com with your order number and reason for return. Our team will get back to you within 24 hours with pickup details. For defective items, include a photo of the issue.

Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method. COD orders are refunded via NEFT to your bank account.

We're sorry! Email us at teddlycuddlecorner@gmail.com with your order number and photos within 48 hours of delivery. We'll arrange a free pickup and send a replacement or full refund — your choice.

Yes! All Teddly products use hypoallergenic, child-safe materials meeting Indian and international safety standards — free from harmful chemicals, small parts, and sharp edges. Suitable for ages 3 months and above.

Surface-clean with a damp cloth and mild soap, or place in a mesh laundry bag and wash on a gentle/cold cycle. Air dry completely. Do not tumble dry or soak toys with sound modules.

Absolutely! We offer complimentary gift wrapping on request — just mention it in the order notes at checkout and we'll pack your order beautifully at no extra charge.

We accept UPI (GPay, PhonePe, Paytm), Debit & Credit Cards (Visa, Mastercard, RuPay, Amex), Net Banking, EMI on eligible orders, and Cash on Delivery up to ₹3,000.

Yes, completely. All payments are processed through PCI-DSS compliant gateways with SSL encryption. We do not store your card or bank details on our servers.

Currently we ship only within India. For international orders, please reach out at teddlycuddlecorner@gmail.com and we'll try our best to help.

Yes! We offer special pricing for bulk orders (10+ units) — perfect for corporate gifting, baby showers, or resellers. Email teddlycuddlecorner@gmail.com with your requirements for a custom quote within 24 hours.